Call Center Solutions

Our Call Center Solutions will allow you to significantly increase the quality of call management by using advanced technologies and applications such as Interactive Voice Response, Workforce Management, Voice recording for quality monitoring, outbound dialling and else.

For example, industry standard Interactive Voice Response (IVR) technologies simply allow a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.

Success stories

Azerfon

Professional Call Center with ACD, CTI, CRM integration, IVR, Voice Recording and WFM

Tcell

Professional Call Center with ACD, CTI, CRM integration, IVR, Voice Recording and WFM

R.I.S.K. holds a leading position in development of customized call center solutions.

Quality assessment of call records and enhancement of the customer service are among our key advantages. We have built the largest call center in Caucasus forAzercell mobile operator

Emin  Bashirov

Team Manager

Infrastructure Support Solutions

Business Continuity Services and Solutions

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Data Center Solutions

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