Call Center Solutions

Our Call Center Solutions will allow you to significantly increase the quality of call management by using advanced technologies and applications such as Interactive Voice Response, Workforce Management, Voice recording for quality monitoring, outbound dialling and else.

For example, industry standard Interactive Voice Response (IVR) technologies simply allow a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.

Success stories

Azercell

Professional Call Center with ACD, CTI, CRM integration, IVR, Voice Recording and WFM

Ministry of Finance of Georgia

Establishment of Call Centre in Revenue Service of Ministry of Finance of Georgia.

R.I.S.K. holds a leading position in development of customized call center solutions.

Quality assessment of call records and enhancement of the customer service are among our key advantages. We have built the largest call center in Caucasus forAzercell mobile operator

Emin  Bashirov

Team Manager

Business Technology Optimization Solutions

Unified Communications Solutions

Broadband Managed IP Network Solutions

Data Center Solutions

Integrated Building Solutions

Enterprise IT Security Solutions

Business Continuity Services and Solutions

Power and Cooling Solutions

Infrastructure Support Solutions