Job ID: 0061
Date posted: 18/11/2024
Primary Location: Baku, Azerbaijan
Job Category: Customer Service Representative
Schedule: Full time
We are seeking a highly motivated Customer Service Representative to handle customer inquiries, resolve related issues, and provide outstanding support. The ideal candidate is friendly, organized, and enjoys helping others solve problems.
Key responsibilities:
● Respond to customer inquiries via phone and email in a timely and professional manner;
● Resolve customer complaints, providing appropriate solutions and alternatives within the time limits;
● Keep records of customer interactions, transactions, comments, and complaints;
● Provide accurate, valid, and complete information by using the right methods/tools;
● Process orders, forms, applications, and requests;
● Follow up to ensure that appropriate actions were taken on customers’ requests;
● Identify and assess customers' needs to achieve satisfaction;
● Stay up-to-date with product knowledge, policies, and procedures to provide accurate information;
● Collaborate with internal teams to escalate and resolve complex issues;
● Meet personal/team customer service targets;
● Ready to learn new technologies and develop himself/herself;
● Pass appropriate certifications to gain requested vendor statuses.
Qualifications:
● Education: High school diploma or equivalent (Bachelor's degree in IT field preferred). New graduates and last year students are welcome. Recommendation letter from Mainstream subject teacher is preferable;
● Language: Good written and verbal communication skills: Azerbaijani (fluent), English (fluent - certifying document preferred) and Russian.
Behaviors skills:
● Customer-focused with the ability to adapt/respond to different types of characters;
● Excellent communication and presentation skills;
● Ability to multi-task, prioritize, and manage time effectively.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0061”.
Job ID: 0056
Date posted: 18/11/2024
Primary Location: Baku, Azerbaijan
Job Category: Front-End Developer
Schedule: Full time
R.I.S.K. Company seeks a proficient Front-End Developer with expertise in Angular, React, or Vue for innovative web application development. You will play a key role in our team, focusing on advanced solutions rather than more public websites or layouts
What We Require:
● Minimum of 3 years of experience with Angular, React, or Vue;
● Expertise in modern JavaScript, TypeScript, HTML5, and CSS3;
● Experience with component libraries such as Material, Tailwind, Ant, or Bootstrap;
● Proficiency in Git Flow and strong understanding of version control systems;
● Strong fundamentals in OOP, SOLID principles, design patterns, and basic algorithms;
● Demonstrated ability to actively participate in problem-solving discussions;
● Familiarity with Agile methodologies and a proactive approach to software development.
Work Environment:
● A focus on Angular Web Applications with Material or Ant Design;
● Opportunities for professional development in cutting-edge web application technology;
● Modern workspace with the latest technology tools;
● A supportive, large, and friendly team atmosphere;
● Regular fun corporate events, ensuring a balanced and enjoyable work environment.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0056”.
Job ID: 0055
Date posted: 18/11/2024
Primary Location: Baku, Azerbaijan
Job Category: Desktop Support Engineer
Schedule: Full time
Technical requirements:
● Troubleshooting hardware and software issues;
● Installing and maintaining hardware and computer peripherals;
● Installing and upgrading operating systems and other system software;
● Troubleshooting networking and connection issues;
● Advising on software or hardware upgrades;
● Cabling set-up and configuration;
● Set up of meeting rooms, including but not limited to:
- PC projectors
- Smart boards
- VC equipment
- Conference Phones
● Responding to client support requests;
● Completing job reports;
● Handle walk-in questions;
● Maintain equipment tracking databases and documentation;
● Handling equipment moves / storage.
Preferred skills:
● Good written and verbal communication skills: English, Azerbaijani, Russian;
● Preferable degree in computer science, IT, Telecom or a related field;
● Knowledge of computer hardware systems, chipsets, memory modules, and peripherals;
● Knowledge of operating systems and software applications;
● Ability to solve complex hardware and software issues.
Behaviors skills:
● Polite manners;
● Customer oriented;
● Ready to intensively interact, in writing or verbally, with individuals in corporate environment, including foreigners (finding out details and requirements of requests, ordering transportation, work force, fulfilling formalities during remote site visits and the like);
● Team worker, easy going, keen to constantly learn, ready to accept and share tasks not only from supervisors, but from peers too.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0055”.
Job ID: 0053
Date posted: 18/11/2024
Primary Location: Baku, Azerbaijan
Job Category: Backend Developer
Schedule: Full time
We are looking for engineers to take the enterprise platform and help it develop to meet the growing demands of our largest customers.
We want you to be visionary but pragmatic, creative but able to embrace elegant simplicity in both code and infrastructure.
Does this sound like you? Come join us!
Technical requirements:
● Computer science basics (algorithms and data structures);
● Good understanding of OOP principles;
● Programming experience in Java and Spring framework (boot, data, security and etc.);
● Build Tools: Maven;
● System Design Skills: design patterns, multi-threading, messaging, micro-services;
● Experience with Java 8,11,17;
● Experience with NodeJS;
● Experience with RESTful API design;
● Databases: PostgreSQL, MySQL, SQLite, MongoDB;
● Knowledge of SQL;
● Version Control Systems: GIT.
Preferred skills:
● Experience with Unix/Linux;
● Experience with CI/CD tools;
● Experience with single page web app development;
● Knowledge of Angular and Typescript.
Behaviors skills:
● Polite manners;
● Team worker, easy going, keen to constantly learn, ready to accept and share tasks;
● Ready to intensively interact, in writing or verbally, with individuals in corporate environment.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0053”.
Job ID: 0054
Date posted: 18/11/2024
Primary Location: Baku, Azerbaijan
Job Category: Junior/Middle/Senior Software Developer
Schedule: Full time
Technical requirements:
● C# (WinForms/WPF or ASP.NET MVC/CORE), Entity Framework;
● MongoDB, PostgreSQL, MSSQL;
● OOP, SOLID principles, Design patterns, multi-threading;
● HTML, CSS, XML, Git;
● Testing tools and unit test.
Special requirements:
● For Middle - at least 1-year experience of all above mentioned technologies, deeper knowledge, plus ability to plan and report;
● For Senior - at least 3-year’s experience, plus ability to couch and teach co-workers, ability to design architecture, analyze the customer needs.
Preferred skills:
● XSL, XSLT, XML, XSL-FO;
● Razor pages;
● Technical thinking (to solve technical, logical tasks);
● Ability to learn and apply new skills;
● Self-motivation and the ability to work under own initiative.
Behaviors skills:
● Polite manners;
● Team worker, easy going, keen to constantly learn, ready to accept and share tasks;
● Ready to intensively interact, in writing or verbally, with individuals in corporate environment;
● Speaking and reading (along with Azerbaijan) - Russian or English.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0054”.