Job ID: 0061
Date posted: 16/09/2024
Primary Location: Baku, Azerbaijan
Job Category: Customer Service Representative
Schedule: Full time
We are seeking a highly motivated Customer Service Representative to handle customer inquiries, resolve related issues, and provide outstanding support. The ideal candidate is friendly, organized, and enjoys helping others solve problems.
Key responsibilities:
● Respond to customer inquiries via phone and email in a timely and professional manner;
● Resolve customer complaints, providing appropriate solutions and alternatives within the time limits;
● Keep records of customer interactions, transactions, comments, and complaints;
● Provide accurate, valid, and complete information by using the right methods/tools;
● Process orders, forms, applications, and requests;
● Follow up to ensure that appropriate actions were taken on customers’ requests;
● Identify and assess customers' needs to achieve satisfaction;
● Stay up-to-date with product knowledge, policies, and procedures to provide accurate information;
● Collaborate with internal teams to escalate and resolve complex issues;
● Meet personal/team customer service targets;
● Ready to learn new technologies and develop himself/herself;
● Pass appropriate certifications to gain requested vendor statuses.
Qualifications:
● Education: High school diploma or equivalent (Bachelor's degree in IT field preferred). New graduates and last year students are welcome. Recommendation letter from Mainstream subject teacher is preferable;
● Language: Good written and verbal communication skills: Azerbaijani (fluent), English (fluent - certifying document preferred) and Russian.
Behaviors skills:
● Customer-focused with the ability to adapt/respond to different types of characters;
● Excellent communication and presentation skills;
● Ability to multi-task, prioritize, and manage time effectively.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0061”.
Job ID: 0060
Date posted: 13/09/2024
Primary Location: Baku, Azerbaijan
Job Category: Data Scientist
Schedule: Full time
As a Data Scientist, you will play a crucial role in enhancing our project through data-driven predictions and improvements. Your responsibilities will include building and refining models to better understand customer behaviors, making product recommendations, identifying at-risk customers for churn and etc. You will collaborate with teams to develop impactful data solutions that align with business objectives
Key responsibilities:
● Design and implement data science use cases using statistical and machine learning methods;
● Research and apply new solutions for recommendation systems, prediction models and scoring models;
● Apply the latest analytics techniques for analyzing complex customer data;
● Stay up-to-date with the latest advancements in machine learning and generative artificial intelligence to drive innovation within the company;
● Develop recommendation models to predict which products are most suitable for individual customers based on their previous behavior, preferences, and other relevant data points;
● Create machine learning models to identify customers who are at risk of leaving (churn) and provide actionable insights to improve retention strategies.
Technical Requirements:
● Machine Learning: Hands-on experience with machine learning algorithms, such as Logistic Regression, Random Forests, Gradient Boosting, and Support Vector Machines;
● Programming Skills: Experience in Python (pandas, scikit-learn, TensorFlow, or PyTorch) or R for data analysis and model development;
● Statistical Knowledge: Strong understanding of statistical methods like hypothesis testing, A/B testing, and regression analysis to support decision-making and model evaluation. Knowledge of statistical methods (mean, median, mode, standard deviation);
● SQL & Database Management: Experience in querying large datasets using SQL and working with relational databases to extract and manipulate data;
● Data Preprocessing: Expertise in cleaning, transforming, and preparing data for machine learning models (e.g., feature engineering, handling missing data, and scaling). Ability to preprocess and clean data using Python libraries or tools such as OpenRefine;
● Data Visualization: Experience in data visualization tools such as Tableau, Power BI, or matplotlib, seaborn to communicate insights effectively;
● Version Control: Familiarity with Git for version control and collaborative coding;
● Jupyter Notebooks: Experience in using Jupyter for conducting exploratory data analysis (EDA) and building machine learning models.
Behaviors skills:
● Communication: Ability to explain complex technical details and data-driven insights to non-technical stakeholders in a clear and concise manner;
● Collaboration: Experience working closely within the data science team to develop and implement data-driven solutions;
● Adaptability: Eagerness to learn and adopt new technologies and tools as required by the project.
Preferred skills:
● Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related field;
● 1+ years of hands-on experience in data science or a related field, with a proven track record of developing and implementing predictive models and recommendation systems.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0060”.
Job ID: 0056
Date posted: 13/09/2024
Primary Location: Baku, Azerbaijan
Job Category: Front-End Developer
Schedule: Full time
R.I.S.K. Company seeks a proficient Front-End Developer with expertise in Angular, React, or Vue for innovative web application development. You will play a key role in our team, focusing on advanced solutions rather than more public websites or layouts
What We Require:
● Minimum of 3 years of experience with Angular, React, or Vue;
● Expertise in modern JavaScript, TypeScript, HTML5, and CSS3;
● Experience with component libraries such as Material, Tailwind, Ant, or Bootstrap;
● Proficiency in Git Flow and strong understanding of version control systems;
● Strong fundamentals in OOP, SOLID principles, design patterns, and basic algorithms;
● Demonstrated ability to actively participate in problem-solving discussions;
● Familiarity with Agile methodologies and a proactive approach to software development.
Work Environment:
● A focus on Angular Web Applications with Material or Ant Design;
● Opportunities for professional development in cutting-edge web application technology;
● Modern workspace with the latest technology tools;
● A supportive, large, and friendly team atmosphere;
● Regular fun corporate events, ensuring a balanced and enjoyable work environment.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0056”.
Job ID: 0055
Date posted: 13/09/2024
Primary Location: Baku, Azerbaijan
Job Category: Desktop Support Engineer
Schedule: Full time
Technical requirements:
● Troubleshooting hardware and software issues;
● Installing and maintaining hardware and computer peripherals;
● Installing and upgrading operating systems and other system software;
● Troubleshooting networking and connection issues;
● Advising on software or hardware upgrades;
● Cabling set-up and configuration;
● Set up of meeting rooms, including but not limited to:
- PC projectors
- Smart boards
- VC equipment
- Conference Phones
● Responding to client support requests;
● Completing job reports;
● Handle walk-in questions;
● Maintain equipment tracking databases and documentation;
● Handling equipment moves / storage.
Preferred skills:
● Good written and verbal communication skills: English, Azerbaijani, Russian;
● Preferable degree in computer science, IT, Telecom or a related field;
● Knowledge of computer hardware systems, chipsets, memory modules, and peripherals;
● Knowledge of operating systems and software applications;
● Ability to solve complex hardware and software issues.
Behaviors skills:
● Polite manners;
● Customer oriented;
● Ready to intensively interact, in writing or verbally, with individuals in corporate environment, including foreigners (finding out details and requirements of requests, ordering transportation, work force, fulfilling formalities during remote site visits and the like);
● Team worker, easy going, keen to constantly learn, ready to accept and share tasks not only from supervisors, but from peers too.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0055”.
Job ID: 0053
Date posted: 13/09/2024
Primary Location: Baku, Azerbaijan
Job Category: Backend Developer
Schedule: Full time
We are looking for engineers to take the enterprise platform and help it develop to meet the growing demands of our largest customers.
We want you to be visionary but pragmatic, creative but able to embrace elegant simplicity in both code and infrastructure.
Does this sound like you? Come join us!
Technical requirements:
● Computer science basics (algorithms and data structures);
● Good understanding of OOP principles;
● Programming experience in Java and Spring framework (boot, data, security and etc.);
● Build Tools: Maven;
● System Design Skills: design patterns, multi-threading, messaging, micro-services;
● Experience with Java 8,11,17;
● Experience with NodeJS;
● Experience with RESTful API design;
● Databases: PostgreSQL, MySQL, SQLite, MongoDB;
● Knowledge of SQL;
● Version Control Systems: GIT.
Preferred skills:
● Experience with Unix/Linux;
● Experience with CI/CD tools;
● Experience with single page web app development;
● Knowledge of Angular and Typescript.
Behaviors skills:
● Polite manners;
● Team worker, easy going, keen to constantly learn, ready to accept and share tasks;
● Ready to intensively interact, in writing or verbally, with individuals in corporate environment.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0053”.
Job ID: 0054
Date posted: 13/09/2024
Primary Location: Baku, Azerbaijan
Job Category: Junior/Middle/Senior Software Developer
Schedule: Full time
Technical requirements:
● C# (WinForms/WPF or ASP.NET MVC/CORE), Entity Framework;
● MongoDB, PostgreSQL, MSSQL;
● OOP, SOLID principles, Design patterns, multi-threading;
● HTML, CSS, XML, Git;
● Testing tools and unit test.
Special requirements:
● For Middle - at least 1-year experience of all above mentioned technologies, deeper knowledge, plus ability to plan and report;
● For Senior - at least 3-year’s experience, plus ability to couch and teach co-workers, ability to design architecture, analyze the customer needs.
Preferred skills:
● XSL, XSLT, XML, XSL-FO;
● Razor pages;
● Technical thinking (to solve technical, logical tasks);
● Ability to learn and apply new skills;
● Self-motivation and the ability to work under own initiative.
Behaviors skills:
● Polite manners;
● Team worker, easy going, keen to constantly learn, ready to accept and share tasks;
● Ready to intensively interact, in writing or verbally, with individuals in corporate environment;
● Speaking and reading (along with Azerbaijan) - Russian or English.
How to apply:
Please send your application to jobs@risk.az with subject "JOB ID: 0054”.